Mystery Shopping

Make Your Store Experience Perfect

Using Twentify's mystery shopping solution, audit your stores and staff by leveraging real consumers, understand real customer experience and improve your customer experience by taking actions according to the insights you've collected.

How It Works

On Twentify's mystery shopping solution, real consumers visit and audit your store according to the scenario you wanted to be performed. At the first step, store location and information get validated, at the second step, store experience and knowledge level get measured and at the third step, evaluation of store exit experience and general consumer experience.

Store Validation

First, consumers validate the location and address of the store with their GPS and then take a picture of the store with wide angle to prove they’re there.

Real Customer Experience

According to the specified scenario, consumers engage with the sales staff and observe the criteria within the store during the visit. During this step, you collect insights on education level, outfits of the staff and cleanliness and compliance of the stores.

Experience Evaluation

After the experience, consumers evaluate their general store experience. This evaluation shows the general attitude and allows you to measure the overall performance.

Why Mystery Shopping

Every day, hundreds of consumers are visiting your stores to have a look on your products, make a purchase or have a service. Their experiences affect the conversion, and it gets affected by their experience, cleanliness of the store, the performance of the staff.

Audit the Performance of Your Field Staff

Measure the performance of your field staff, and keep the control of the service your customers receive.

Learn Real Customer Experience

By seeing the real customer journey on your stores, reveal the lacking points within the experience and develop a better one.

Audit Your Marketing Campaigns

Learn the education stage of your field staff or promoters about your marketing campaigns, and with quick evaluations and actions, make sure that your customers receive the right message on the field.

Benefits

With the power of mobile technologies, conduct Twentify mystery shopping studies and reveal the experience your customers face in your stores.

100% Validated Data

Answers you've collected using Twentify's consumer platform Bounty, get validated with GPS location, pictures, and voice recordings. This way, you only have validated answers and can see all answers.

Fast Operations with Wide Coverage

Using the power of the platform, you can expand your field operations to the whole country and can see the whole geography, rather than seeing a portion of it. Audits get completed by real consumers and get done within hours.

Real Consumers

Your mystery shopping visits get done by real consumers. This way, you can see your field operations through your customers' eyes, learn their real experience, enrich your business and run projects below the surface.

Get Started
Sign up to Twentify platform for free, and smarten your business with mobile research and audits.