Improve Your Field Service Quality
On Twentify's store audit solution, audit your product compliance at stores, learn the availability of your marketing campaigns and convert collected insights into actions to improve your field service quality.
With Twentify's store audit solution, consumers audit stores within two steps. At the first step, they validate the location and address of the store, and at the second step, they enter the store and perform the audits.
First, consumers validate the location and address of the store with their GPS and then take a wide picture of the store to prove they’re there.
According to the specified criteria, consumers audit your products or marketing materials within the store. During these audits, you collect insights on stock availability, price, and shelf status with picture validations.
At points your customers engage with your products and services, being there and making them have a good experience are important things affecting sales and customer loyalty. By improving these criteria, you can improve your field service quality.
On seasonal and short-term marketing campaigns, it's really important for your trade marketing activities to be applied to your stores as planned. With instant audits, you can check the availability of these activities, and take immediate actions that drive revenue.
Measure the performance of your field staff or service providers, and keep your products and store order under control.
By seeing the real customer journey on your stores, reveal the lacking points within the experience and provide a better experience.
With the power of mobile technologies, conduct Twentify store audit studies and observe your products and marketing campaigns within stores in real-time.
Answers you've collected using Twentify's consumer platform Bounty, get validated with GPS location, pictures, and voice recordings. This way, you only have validated answers and can see all answers.
Using the power of the platform, you can expand your field operations to the whole country and can see the whole geography, rather than seeing a portion of it. Audits get completed by real consumers and gets done within hours.
Your stores and products are not just about scores. Using Twentify platform, you can see how your stores and products in the selves look like and observe beyond the numbers.